Refund And Return Policy

30-Day Money-Back Guarantee for Any Reason

Undamaged products can be returned for a full refund, regardless of the reason, within 30 days of purchase, excluding Corporate purchases/bulk orders, which may not be refundable. (Note: Ordering more than 10 units of a product will be considered a bulk order.）Once the returned item arrives back in Aioneus’s warehouse for inspection, the refund process will begin.
Returns must include all accessories ( When returning products purchased in the "Buy One, Get One" promotion, you must return both products. If you are returning only one product, the refund amount will be the amount paid less the MSRP of the product not returned. )

• Items must include original packaging
• For non-quality related warranty claims, buyer is responsible for shipping costs
• For non-quality related warranty claims, Aioneus refunds the cost of the product itself
• Returns may be rejected if items do not meet the above requirements

Refund requests for the 30-day money back guarantee expire 30 days after opening a warranty claim. It is not possible to process a request for a refund for non-quality issues for items that have expired this 30-day window. For purchases not made directly through Aioneus’s online stores, please contact retailers for refunds.

If you have any question, you can contact us at anytime at aioneuscable@gmail.com


How do I return an item?
1. Please reach out to Aioneus customer support to initiate a return. Please state the reason for return and provide an invoice or screenshot to confirm the order number.
2. Aioneus support will share the corresponding return address with you within 24 working hours.
3. For the refund to be processed in a timely manner, please be sure to send a return notification to Aioneus with the following information:
Name of the courier
Tracking number

How long does it take to get a refund?
After the item arrives at our warehouse, our warehouse colleagues will check the returned products. If there is no problem with the inspection, we will proceed with the refund process. The refund will be credited back using the same method as when your initial order was made. Processing time typically takes 3-5 business days. The normal time for the refund to arrive is 3-7 business days, but since the processing time of different banks varies, you can contact your card issuing bank for inquiries.


Warranty Claims for Quality-Related Issues

All quality-related defects on items sold directly by Aioneus online shop are covered by an 18-months warranty, starting from the date of purchase.

For quality-related warranty claims, items will be replaced with a factory refurbished model of equal value when available, otherwise a new item will be sent. In situations where a replacement is not an available or preferred option, Aioneus will offer a partial refund according to the usage time of the device.

Warranties on all replacements follow the same warranty timeframe of the original defective item, or 3 months after being replaced, whichever is longer. Warranties on products are void after having been fully refunded.

Process:

• Buyer must provide sufficient proof of purchase
• Aioneus must document what happens when buyers troubleshoot the product
• The defective item’s serial number and/or visible proof depicting the defect are required
• It may be necessary to return an item for quality inspection
• For defective items that Aioneus needs to have returned, warranties on those replacements are voided if the wrong item is returned to Aioneus or if the defective item is not returned.

Valid proof of purchase:

• Order number from online purchases made through Aioneus
• Sales invoice

Please note that more than one type of proof of purchase may be required to process a warranty claim (such as receipt of money transfer and confirmation of address item was originally shipped to).

Warranty claims for product defects expire 90 days after opening a warranty claim. It is not possible to process a warranty claim for items that have expired their original warranty timeframe or 90-day warranty claim request period, whichever is longer.


Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Damages and issues

Please check your order upon receipt and if the item is defective, damaged or you have received the wrong item, please contact us immediately so that we can assess the problem and evaluate the issue and make it right.
Unfortunately, we cannot accept returns on sale items or gift cards.

Shipping costs must be covered by buyer in the following situations:

• Returning products for any reason other than a proven defect
• Warranty claims on items taken outside the original country of purchase
• Buyer’s accidental returns
• Returning personal items
• Returning items claimed to have defects but found by Aioneus quality control to be in working condition
• Returning defective items in international shipping
• Costs associated with unauthorized returns (any returns made outside of the approved warranty process)

Not Covered Under Warranty:

• Products without sufficient proof of purchase
• Lost or stolen products
• Items that have expired their warranty period
• Non quality-related issues (after 30 days of purchase)
• Free products
• Repairs through 3rd parties
• Damage from outside sources
• Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly)
• Purchases from unauthorized resellers

Aioneus is not liable for:

• Loss of data incurred from use of Aioneus products
• Returning personal items sent to Aioneus

When returning items with a prepaid shipping label provided by Aioneus, Aioneus takes responsibility for any damage or loss incurred in transit. When returning items for non-quality issues, buyer assumes responsibility for any damage or loss incurred in transit. Aioneus does not provide refunds for items damaged in transit for non-quality related warranty claims.

 

If you have any question, you can contact us at anytime at aioneuscable@gmail.com